1. Acceptance of Terms
These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer", "User", "you") and Socio ("Socio", "we", "us"). By accessing or using our website, platform, APIs, or software services, you signify your agreement to these Terms and our Privacy Policy.
2. Eligibility & Authority
You must be at least 18 years of age and possess the legal capacity to form a binding contract. If you access Socio on behalf of a corporation, partnership, or legal entity, you certify that you have full organizational authorization to bind that entity.
3. Account Registration & Maintenance
To access Socio features, you must register for a workspace account. You agree to provide true, accurate, current, and complete registration details and maintain updated account information at all times.
4. Account Security & Credentials
You are solely responsible for maintaining the confidentiality of your workspace login credentials, API keys, and session tokens. You agree to immediately notify Socio of any suspected security breach or unauthorized access to your account.
5. Business Accounts & Authorized Representatives
Socio is designed for commercial business operations. Account administrators are responsible for managing team member seats, assigning role permissions, and supervising agent conduct across the platform.
6. Acceptable Use Policy
You agree to use Socio solely for lawful commercial communication in accordance with industry standards, telecommunication regulations, and applicable privacy legislation.
7. Prohibited Activities
You may not under any circumstances:
- Send unsolicited bulk messages, spam, or promotional broadcasts to recipients without verified opt-in consent.
- Transmit fraudulent, defamatory, obscene, harassing, hateful, or illegal content.
- Reverse engineer, decompile, disassemble, or attempt to derive source code from Socio services.
- Probe, scan, or test the vulnerability of Socio infrastructure without explicit written permission.
- Impersonate any person, brand, or entity or falsify transmission metadata.
8. WhatsApp & Meta Policy Compliance
Socio integrates with the official WhatsApp Business Cloud API. You agree to strictly abide by Meta's WhatsApp Business Policy, WhatsApp Commerce Policy, and Technical Terms. Violations of Meta policies that result in phone number tier downgrades or account bans are solely the customer's responsibility.
9. Messaging & Anti-Spam Compliance
You certify that all telephone numbers added to your Socio CRM or targeted by outbound broadcasts have given appropriate legal consent (opt-in) under applicable anti-spam and telemarketing regulations (e.g., TCPA, CAN-SPAM, GDPR, PECR). You must provide clear opt-out mechanisms (such as "Reply STOP") in all promotional flows.
10. Ownership of User Content & CRM Data
You retain all right, title, and ownership interest in your customer contact lists, chat messages, custom CRM tags, workflow configurations, and proprietary assets ("Customer Data"). Socio claims no intellectual property rights over your private business records.
11. AI-Generated Content & Verification Disclaimer
Socio offers generative AI and automation assistants. You acknowledge that AI outputs are generated probabilistically and may occasionally contain inaccuracies. You are solely responsible for reviewing and verifying AI-generated recommendations, qualification tags, and automated responses before relying on them for critical commercial decisions.
12. Third-Party Integrations & External APIs
Socio allows connections to third-party services (such as HubSpot, Zapier, Zoho, and Meta Cloud API). We are not responsible for the availability, uptime, pricing changes, or data policies of third-party platforms.
13. API Usage Limits & Fair Use
API access and webhook triggers are subject to reasonable fair-use rate limits based on your active subscription tier to safeguard system stability for all users.
14. Subscriptions, Fees & Billing Terms
Access to paid features requires a valid recurring subscription. Fees are billed in advance on a recurring monthly or annual basis. You agree to provide a valid payment method and authorize recurring charges. Official WhatsApp conversation fees levied by Meta Platforms are billed in accordance with Meta's pricing schedule.
15. Free Trials & Evaluation Workspaces
Socio may offer promotional free trials or sandbox workspaces. We reserve the right to modify or terminate trial access at our discretion at any time without prior notice.
16. Plan Changes, Upgrades & Cancellation
You may upgrade, downgrade, or cancel your subscription at any time through your workspace billing dashboard or by emailing omprxz@gmail.com. Cancellations take effect at the conclusion of the current prepaid billing cycle.
17. Refund Policy
Unless required by applicable consumer law, subscription fees paid to Socio are non-refundable. If you experience an unresolved technical issue, contact our billing team at omprxz@gmail.com for case-by-case review.
18. Socio Intellectual Property Rights
Socio and its licensors retain all rights, title, and interest in the Socio platform, software architecture, user interface, brand assets, logos, and documentation. You may not copy or replicate our proprietary code or designs.
19. Limited User License & Restrictions
Subject to these Terms, Socio grants you a limited, non-exclusive, non-transferable, revocable license to access and use the platform for your internal business operations during your active subscription period.
20. Service Availability & Maintenance Windows
While we strive for 99.9% uptime, Socio does not guarantee uninterrupted or error-free continuous operation. We may perform scheduled maintenance or critical security patches with reasonable advance notice whenever feasible.
21. Customer Data Duties & Backups
While Socio maintains regular automated backups for disaster recovery purposes, you are responsible for maintaining independent backup copies of your critical business CRM records and customer information.
22. Suspension & Account Termination
We reserve the right to suspend or terminate your account immediately if you violate these Terms, engage in prohibited spamming, fail to pay subscription fees, or if requested to do so by Meta Platforms or law enforcement.
23. Disclaimers of Warranties
THE SOCIO PLATFORM IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
24. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL SOCIO OR ITS DIRECTORS, EMPLOYEES, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS REPUTATION. SOCIO'S TOTAL AGGREGATE LIABILITY ARISING FROM THESE TERMS SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU TO SOCIO IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
25. Mutual Indemnification
You agree to defend, indemnify, and hold harmless Socio from and against any claims, damages, liabilities, and expenses arising out of your Customer Data, your violation of these Terms, or your violation of third-party rights or Meta messaging policies.
26. Governing Law & Dispute Resolution
These Terms shall be governed by and construed in accordance with applicable commercial laws without regard to conflict of law principles. Any dispute arising under these Terms shall be resolved through good-faith negotiation, followed by binding arbitration or competent courts.
27. Modifications to Terms
We reserve the right to revise these Terms at any time. Material changes will be communicated via email notification or workspace dashboard notice. Continued use of Socio following notice of changes constitutes your acceptance of the revised Terms.
28. Contact Information
For inquiries, notices, or clarifications regarding these Terms of Service, please contact us at: